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Are the masterclasses live or pre-recorded?Our masterclasses are conducted entirely online, with live sessions led by instructors. Participants must engage in real-time interaction, allowing for dynamic learning experiences and opportunities to ask questions directly to the instructors.
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Do I need any specific equipment or software to participate in a masterclass?In general, participants will need a computer or mobile device with internet access. In addition, a zoom account.
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How are the masterclasses conducted?Our masterclasses are conducted online via zoom allowing participants to engage with instructors and fellow learners from anywhere in the world.
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Are certificates of completion provided for masterclasses?Yes, participants who successfully complete a masterclass will receive a certificate of completion.
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How do I cancel my enrolment in a masterclass?To cancel your enrolment, please contact our customer support team via info@theyoungtrepreneurs.co.uk. Please note that cancellations initiated by participants do not qualify for refunds.
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What happens if a masterclass is canceled by Youngtrepreneurs?In the event that Youngtrepreneurs cancels a masterclass due to unforeseen circumstances, participants will be notified promptly. Alternative arrangements or refunds will be provided according to our cancellation policy.
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How will I receive my refund if Youngtrepreneurs cancels the class?Refunds, if applicable, are typically processed using the original payment method within a 3-5 business days after your enquiry has been processed.
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Am I allowed to cancel my enrolment in a masterclass?Yes, participants are permitted to cancel their enrolment in a masterclass; however, refunds are not provided for cancellations initiated by participants.
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How do you use the collected information?This includes processing registrations for masterclasses, providing customer support, improving the website experience, and ensuring compliance with legal obligations.
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How often are your policy documents updated?Our policy documents are reviewed and updated periodically to ensure compliance with relevant laws and regulations and to reflect any changes in our business practices. Any updates will be effective immediately upon posting on our website.
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Do you share information with third parties?We do not share users' personal information with third parties, except in the following circumstances: Service Providers: We may engage trusted third-party service providers to assist us in operating our website, conducting business, or servicing you. These service providers are contractually obligated to use your information only for the purposes of providing services to us and are prohibited from using or disclosing your information for any other purpose. Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas. We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing or advertising purposes.
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